HIGHLAND TASTE TERMS AND CONDITIONS
Please read these terms and conditions carefully. If you have any queries please get in touch with us via the Contact page.
Within these terms and conditions, ‘the Company’, ‘us’ and ‘we’ refers to Highland Taste and ‘you’ and ‘your’ means all persons named on the booking. The lead passenger specified in the booking will be regarded to have accepted these conditions on behalf of all passengers named within the booking.
These terms and conditions shall be governed and construed in accordance with Scots Law. Any matter arising in connection with this legal notice shall be subject to the sole jurisdiction of the Scottish Courts.
We endeavour to ensure that the details and prices stated on our website and leaflets are accurate. However, amendments may require to be made and we therefore reserve the right to change this information.
We reserve the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control.
If at any point during your tour you cause damage to Highland Taste property then you may be subject to additional charges.
Completion of payment of your booking shall be taken as confirmation that you have read and agreed to our Terms & Conditions.
If any of the terms and conditions are found to be unlawful or unenforceable, the validity and enforceability of the remaining terms and conditions will not be affected.
2.0 BOOKING & PAYMENT
Many of our tours are sold ‘subject to availability’ as it is necessary for us to contact our suppliers and producers to ascertain if they are able to accommodate us on your requested date. We will contact you promptly with the confirmation or when appropriate, an alternative option if the original request is unavailable. If there is availability, we will reserve the tour and send you a payment request/invoice which will require payment within 48 hours to confirm the booking or immediately if within 72 hours and 48 hours of tour departure.
Unfortunately, due to the nature of our tours, we require at least 48 hours advance notice in order for us to co-ordinate the visits to our suppliers and producers. Under normal circumstances, we are therefore unable to take bookings within 48 hours of tour departure.
Your booking is not confirmed until we have received full payment and we have issued your booking confirmation.
Payment can be made by one of the following methods:
- Payment of invoice via PayPal (including debit/credit card)
- Bank transfer
Highland Taste will not be held responsible for any differences between rates at time of booking and any subsequent price reductions. Additionally, we will not be responsible for any differences between rates paid prior to departure and locally posted rates. In such cases no refunds will be made for any price differences.
Please be aware that our tours have a minimum number of guests required in order to run. The minimum group size for each tour is stated in the tour description. While every effort is made to run a tour, we may be required to cancel a tour in the event that the minimum number of guests is not met. In this case the terms defined in section 3.2 ‘Cancellation by Us’ shall apply.
3.0 CANCELLATION & REFUNDS
3.1 Cancellation by You
If you wish to cancel your booking, you should inform us in writing (via email, online contact form or post) as soon as possible. The date of cancellation will be the date that we receive this notification. The following charges will apply to cancellations made by you:
Cancellation over 14 days before tour departure, you will be charged 20% of total price paid by you for the tour;
Cancellation over 72 hours and less than 14 days before tour departure, you will be charged 50% of total price paid by you for the tour;
Cancellation less than 72 hours before tour departure, you will be charged 100% of total price paid by you for the tour.
3.2 Cancellation by Us
We reserve the right to cancel tours due to unforeseeable circumstances which are beyond our control or which might jeopardise your safety. In such cases, you will be promptly informed and offered:
transfer to an alternative tour and if of a lower cash value, we will refund the difference in price
a full refund of money paid by you for the tour.
You will not be entitled to any further compensation for the loss of the tour.
Where the tour is interrupted to a significant extent by circumstances beyond our control, we will refund what we deem to be a fair proportion of the cost of the tour.
4.0 BOOKING AMENDMENTS
4.1 Alterations by You
If you require to amend your booking, the lead passenger named on the booking should inform us in writing (via email, online contact form or post) as soon as possible and we will do our best to assist. However, we cannot guarantee that we will be able to meet your request.
Any amendments may be subject to an administration fee and we will advise you of this at the time of request. You will also be liable for additional costs incurred by us in relation to making the requested change. If we are unable to make the requested amendment and you consequently wish to cancel, our stated cancellation terms and charges will apply.
4.2 Alterations by Us
Whilst we will endeavour to provide the tour as planned, we reserve the right to alter itineraries if required to do so.
If it is necessary to significantly alter a main feature of your tour, we will promptly notify you to discuss the changes in order to allow you to decide on how you would like to proceed. You will be offered an alternative tour if available (if substitute tour is priced less than original tour booked then the price difference will be refunded to you) or you will be able to cancel your booking and obtain a full refund of tour cost paid at time of booking.
5.0 MISSED DEPARTURES
You are responsible for ensuring that you are at the agreed departure point at the agreed time for your tour departure and we cannot accept any responsibility for your failure to meet this requirement. In such cases, this will be treated as a cancellation by you, no refund will be issued and we shall have no further liability to you.
6.0 REFUSAL OF TRAVEL
We reserve the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. We also reserve the right to refuse to carry any person experiencing medical symptoms which are likely to cause ill health to others.
In such cases, full cancellation charges will be applied and we shall have no further liability to that passenger.
7.0 LIABILITY & SUPPLIERS OF SERVICE
We will not accept or have any liability for any acts or omissions, whether negligent or otherwise, of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company.
8.0 LEVEL OF FITNESS REQUIRED/DISABILITIES/MEDICAL ISSUES/DIETARY REQUIREMENTS
If you or anyone in your party has any disability or medical issue that may affect your/their ability to fully participate in the tour itinerary, then you must ensure that you inform us of this when making your booking enquiry. This will allow us to advise the suitability of the requested tour.
Some of the venues we visit involve walking on uneven ground, climbing stairs and movement through production areas with restricted space and therefore are not suitable for those with reduced mobility.
If, prior to departure, we are not made aware of any disabilities or medical issues that affect the suitability of the tour for you or other members of your party, then we will not be liable for any costs or inconvenience if we or our suppliers are unable to accommodate your requirements.
Unfortunately, the carriage of folding wheelchairs and other walking aids cannot be guaranteed and will be subject to availability of space within our vehicle. You must inform us at the time of booking if you have any such requirements.
Unfortunately, we are not able to accommodate children under the age of 12 on any tour. The minimum age requirement for our ‘Experience Tours’ and ‘Special Events’ is 18 years old.
Smoking is not permitted in any of our vehicles.
We endeavour to provide you with a high quality service and experience and we appreciate any feedback regarding our services and that of our business suppliers. If you have a query or complaint during your tour then please raise this with your tour guide in the first instance and we will try our best to resolve the issue at that time. If the tour guide is not able to resolve the complaint and you wish to take further then please contact us at email@example.com and provide all relevant details to allow us to consider your complaint. Passengers must contact us in writing within 28 days of their tour date.
You are strongly advised to arrange suitable insurance to cover travel, medical and cancellation expenses and losses.
If you or one of your party needs to abandon the tour due to illness, we will not be liable for any medical costs incurred and shall not be liable to refund any part of the tour cost.
It is your responsibility to ensure that you look after your personal belongings and luggage is carried at your own risk.
13.0 DATA PROTECTION
In order to complete your booking, you will be required to provide personal information such as passenger name, address, contact details and any special requirements. We may also use these details to let you know about other products and services including special events and offers that we think may be of interest to you. If you would prefer not to receive these notifications then please contact us and we will remove your details from our mailing list. We will not share your personal information with any third-party company.
We may use photography and/or video footage taken during our tours on our social media sites. If you would prefer for your image not to be used in this way then please inform us.
14.0 FORCE MAJEURE
We do not accept any liability for any injury, loss, damage, inconvenience, delay or expenses caused by any circumstances outwith our control including (but not limited to) adverse weather, natural disasters, fire or flood, war, civil disturbance, terrorist activity, action taken by Government or other authorities, industrial disputes, illness, technical or mechanical breakdown, traffic or road conditions/closures and all similar events.